Chief Executive Officer

Chief Executive Officer


Herndon, VA   |   January 28, 2020


SCORE, the nation’s largest network of volunteer, expert business mentors, is dedicated to helping small businesses get off the ground, grow and achieve their goals.  SCORE’s mission is to foster vibrant small business communities through mentoring and education.  Since 1964, we have provided education and mentorship to more than 11 million entrepreneurs.

SCORE’s Small Business Practices

SCORE provides a wide range of services to established and budding business owners alike, including:


Entrepreneurs can access free, confidential business mentoring in person at 300 local chapters or remotely via email, phone and video. SCORE mentors, all experts in entrepreneurship and related fields, meet with their small business clients on an ongoing basis to provide continued advice and support.

Webinars and Courses on Demand

SCORE regularly offers free online workshops on topics ranging from startup strategies to marketing and finance. Attendees can watch webinars live, or view recordings online on their own time. We also offer interactive courses on demand, so you can walk through each module at your own pace.

Library of online resources

Business owners can also benefit from SCORE’s extensive collection of eguides, templates, checklists, blogs, videos, infographics and more. SCORE strives to provide the most relevant and current educational content to help small business owners and entrepreneurs succeed.

Local Events

Many local SCORE chapters hold free or low-cost in-person workshops and roundtable discussions covering a range of topics.

SCORE is a 501(c)(3) nonprofit organization and a resource partner of the U.S. Small Business Administration (SBA). Thanks to generous support from the SBA and because of the selfless contributions of our more than 10,000 dedicated volunteers, SCORE is able to deliver most of these offerings at no cost.

For more information on SCORE, please visit the SCORE website.

The Opportunity
  • The Chief Executive Officer (CEO) provides executive leadership to SCORE. The CEO reports to and partners closely with the Board of Directors to establish the vision and strategic direction of SCORE. As a champion for SCORE’s vision, the CEO is responsible for implementing the organization’s strategy along with any change management necessary to achieve these objectives.
  • Through their unwavering vision and passion for SCORE’s success, the CEO motivates, directs and provides guidance to SCORE’s staff members, its local offices and its volunteers. The CEO accomplishes and fulfills the position’s responsibilities by developing, building and cultivating strong relationships, projecting and managing toward the chosen direction, and by strategically enrolling others in creating and sustaining a superior organization.
Core Competencies

The ideal candidate will be focused and committed to understanding and delivering on the mission of the organization.  This includes have the following professional and personal qualities, skills, and characteristics to successfully carry out the following work:

Strategic Planning and Leadership: The CEO sets the organization’s primary goals, key objectives and direction, and strategically leads the organization to achieve these outcomes. The CEO will serve as a champion for SCORE and partner closely with the Board of Directors to ensure the organization is functioning consistent with its mission, vision, values, and strategic objectives.

Board Relations, Development and Executive Reporting: As SCORE’s chief executive, the CEO reports to and collaborates with the Board of Directors. The CEO establishes, fosters and maintains open communication with the Board and its committees. The CEO will report on the organization’s performance as well as on strategic and operational events. Partnering with the Board Chair, the CEO will work to effectively organize the Board, provide recommendations for the composition and commission of board meetings, and identify key issues for Board deliberations.

Accounting and Finance: The CEO is responsible for the financial performance and fiscal sustainability of SCORE, ensuring that sufficient funds are available to support the mission, and that plans and budgets support SCORE’s strategy. Keeping the Board apprised, the CEO ensures that the financial affairs of SCORE are conducted in accordance with board policies and all federal, state and local compliance standards, as well as audit and financial control standards. The CEO supports the Treasurer and Finance Committee in the execution of their duties.

Government Relations: The CEO will direct the development of the overall strategy for governmental relations. The CEO will serve as SCORE’s chief advocate and liaison with U.S. government officials and committees.  In addition, the CEO will create strong partnerships and relationships with government officials and agencies. The SBA is SCORE’s primary source of funding, and the CEO will develop, nurture and strengthen relationships with the SBA and other government agencies to ensure alignment and compliance.

Client Attraction, Branding, and Messaging: The CEO will be responsible for growing the organization and achieving its goals. Building brand awareness and fostering consistent messaging with stakeholders will be essential. The CEO will create the overall strategy for public and media relations. The CEO will serve as SCORE’s chief spokesperson for media outlets and provide subject matter expertise in interviews to the media. The CEO will be tasked with building the necessary small business support networks, and promote collaboration.

Human Resources and Talent Management: The CEO is responsible for creating an environment that attracts, motivates, and retains high quality and diverse staff and volunteers. The CEO will promote an energizing environment for staff and volunteers to reach their full potential, strive to achieve their performance goals, and to deliver on SCORE’s mission. With the CEO’s oversight, SCORE’s staff will provide support to chapters and volunteers through programs, processes, tools, and systems. The CEO ensures the right leaders are in the right positions to create robust volunteer retention, and engagement to provide clients with the best services possible.

Risk Management: The CEO leads the organization in putting its values into practice. The CEO ensures SCORE’s Code of Ethics and values are upheld and directly manages significant ethics issues should they occur. The CEO will oversee compliance with local, federal, state, legal, and regulatory requirements and will support the organization overall in its risk management duties. The CEO will partner with the General Counsel or a retained law firm as needed. The CEO ensures compliance with the Terms and Conditions of both the CORE SBA Grant Award and the SOM.


The position calls for a versatile senior leader with integrity, outstanding communication skills, and experience implementing a strategic vision. Additionally, the successful candidate will have the following skills and experiences.

Essential Skills and Experience

  • Bachelors degree required, Masters or MBA a plus
  • Broad business experience, including 10+ years of experience managing corporations, non-profits, or government agencies; particularly those with $10mm – $20mm in revenue or budget.
  • Proven strategic planning expertise.
  • Proven ability to create momentum, and raise awareness of the brand.
  • Proven ability to create, develop, build and strategically manage relationships.
  • Knowledge of government structure and operations particularly related to agencies that support small business and including a solid understanding of the workings of Capitol Hill. Experience with providing testimony in a Congressional setting is a plus.
  • Experience working in the public eye and demonstrated ability to act as a positive and motivating spokesperson for the organization, for both internal stakeholders and external stakeholders.
  • Strong communication and presentation skills.
  • Experience working with Boards of Directors.
  • Direct experience with an organization characterized by a wide geographic span, minimal staff and numerous volunteers, preferred.
  • An understanding of small business and entrepreneurship is a plus.

Other Preferred Skills and Experience

  • Supervisory experience directly overseeing senior field operations, financial, marketing, and technology executives, and other staff and volunteers.
  • Experience reporting to a Board of Directors.
  • Experience with federal government officials, politicians and agency representatives.
  • Experience with media representatives, including TV, radio, print and the internet.
  • Experience with stakeholder groups, consultants, contractors and providers of professional services.
  • Experience in leading an organization that must comply with a Federal grant or cooperative agreement.

Koya Leadership Partners, the executive search firm that specializes in mission-driven search, has been exclusively retained for this engagement. Katie Bouton, Turner Delano, and Charlotte Harris are leading this search. To make recommendations or to express your interest in this role please visit this link here or email [email protected] or [email protected]. All nominations, inquiries, and discussions will be considered strictly confidential.

SCORE is an equal opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ+, and other underrepresented applicants.

About Koya Leadership Partners

Koya Leadership Partners, a member of the Diversified Search Group, is a leading executive search and strategic advising firm dedicated to connecting exceptionally talented people with mission-driven clients. Our founding philosophy—The Right Person in the Right Place Can Change the World—guides our work as we partner with nonprofits & NGOs, institutions of higher education, responsible businesses, and social enterprises in local communities and around the world.

For more information about Koya Leadership Partners, visit