Program Operations Manager

Program Operations Manager

David and Lucile Packard Foundation

San Francisco/Oakland, CA   |   January 21, 2020

About the Foundation

The David and Lucile Packard Foundation is a family foundation guided by the enduring business philosophy and personal values of Lucile and David Packard, who helped found one of the world’s leading technology companies. We continue to work on the issues our founders cared about most: improving the lives of children; enabling the creative pursuit of science; advancing reproductive health and rights; conserving and restoring the earth’s natural systems; and supporting and strengthening our local communities. 

About Population and Reproductive Health

The Population and Reproductive Health (PRH) program of the Foundation funds innovative work that promotes reproductive health and rights. Funding priorities for the PRH program are based on the belief that every woman and girl – no matter where she lives in the world – has the right to live with dignity and have autonomy over her body and life. The program currently focuses its work at the global level, as well as regionally in South Asia, Sub-Saharan Africa, and the United States.  

About the Role – Program Operations Manager (POM)

The Program Operations Manager (POM) will lead the operational aspects of the PRH program. One way to think about this role is as a Chief of Staff of a medium-size nonprofit. The ideal candidate will bring a track record of creating, managing, and adapting operational structures and systems for maximum performance, while also adapting to context and treating others with the highest level of respect.

You will join a passionate, thoughtful, and cohesive PRH team, which includes ten staff, three UC Berkeley program analysts, and eight regional advisors. Reporting to the Director, you will help to ensure integration and synergy across program and organizational operations, ensuring consistently high quality and timely deliverables.

Key Responsibilities

Management and Strategic Leadership:

  • Hire, manage, coach, and develop Program Associates (currently three) and the Program Operations Assistant 
  • Develop and oversee the operational infrastructure, systems, and processes that ensure effective grantmaking; routinely assess and improve these processes and contribute to Foundation best practices
  • Manage internal processes to facilitate learning and ensure team cohesion, communication, and coordination, including among the broad global team and the Foundation
  • Design and facilitate PRH’s annual global team meeting, staff meetings, and team-building activities 

Administrative and Financial Leadership:

  • Oversee the ongoing processing of grants and grant reporting, ensuring they are processed accurately, promptly, and in accordance with all Foundation policies and procedures 
  • Oversee the operating and grants budgets, track spending, create financial models for various grantmaking scenarios, reconcile grant awards to grant payments, and manage the overall financial performance of PRH  
  • Manage the creation, negotiation, and administration of contracts with consultants and vendors; partner with external consultants to design and facilitate team projects
  • Monitor the finances and operations of regional offices in Addis Ababa, Ethiopia, and New Delhi, India, in partnership with third-party consultants
  • Manage cyclical processes for the PRH team, including quarterly board docket preparation, as well as develop processes for special projects
Skills & Competencies
  • Ability to get things done: You are solutions-oriented, a problem-solver looking for the best solution to whatever challenge you’re confronted with. You don’t wait for instruction. Instead, you proactively look for ways to offer support and be of use. You are a master organizer and planner and consistently look ahead and anticipate needs before they arise.
  • A Humble Leader: You’re an approachable, active listener who inspires trust and confidence from others. Your ego is secondary; you lead by example, embodying the notion of personal responsibility and encouraging others to build on your ideas, challenging them, and expanding them.
  • Strategic mindset: You are analytical and structured in your thinking. You love to build and maintain well-oiled systems and processes. You are a quick study, synthesizing diverse sources of information and able to discern from them a recommended course of action. You are aware of all mission-critical projects and able to connect the dots across the organization.
  • Emotional intelligence: You are self-aware and perceptive. You nurture relationships and can work and communicate well with all kinds of people. You are optimistic, empathetic, flexible, curious, and well-respected by all who work with you, irrespective of title.
  • An Exceptional Communicator: You have excellent oral and written communication skills. You can craft high-quality proposals and presentations, clearly explain complex concepts, and combine intellect and intuition.
  •  5 – 7 years of professional experience (we are background agnostic and excited by candidates with unique and different work histories).
    • Experience in the nonprofit or philanthropic sector is highly desirable.
  • A comfort with finance. While you don’t need to be a CFO, you do need to be comfortable running numbers and budget scenarios. This role will have strategic oversight of our team’s finances and be able to provide useful reports to the PRH team and Foundation leadership.
  • Strong project management skills and process improvement experience, alongside an ability to anticipate, prioritize, and manage multiple tasks.
  • Impeccable organizational skills; you are highly detail-oriented, and someone who gets a real sense of satisfaction from producing polished work and managing smooth and orderly processes. 
  • You can practice discretion and have the ability to maintain confidentiality as needed. 
  • A commitment to inclusion. You’re always asking: “whose voice is not at the table?” You have experience working with diverse teams and successfully navigating cross-cultural communication in either local or global contexts, and you deeply value creating a workplace that is supportive of difference. 
Benefits and Compensation

The Foundation offers an excellent benefits package and a salary commensurate with related work experience and education, including a discretionary 15% contribution to a retirement fund. The position is full-time and exempt.

The position is in Los Altos, California within a beautiful certified net zero energy and LEED® Platinum building, which is a manifestation of our commitment to preserving the earth’s natural resources. We offer a broad selection of benefits to our staff that commute to Los Altos including Caltrain passes with shuttle service to and from the station and electric car charging stations. We also offer a small onsite gym.

The Application Process

To apply, please create a Basic Profile using this link or click the Express Interest button above. The process takes no more than 5 minutes and all you need is your resume.

Individuals who complete the profile by Friday, January 31st, will be given priority; therefore, we encourage you to submit yours soon!

Lastly, while this is an option to submit a cover letter, we kindly request that you not submit one as it will not be read.

This evaluation process will follow best practices shown to reduce bias in decision making and may be different from other application processes you have experienced.

The David and Lucile Packard Foundation has engaged Koya Leadership Partners to help in this hire. If you have any questions about this opportunity, please feel free to email Abe Taleb,