About Partners in Health:
We go. We make house calls. We build health systems. We stay.
Whether to Liberia, Rwanda, or any of the countries we work and live, we go where we’re needed most. We care for patients in their homes and communities. We work in close partnership with local government officials and the world’s leading medical and academic institutions to build capacity and strengthen health systems. And we stay, committed to accompanying the people and communities we serve for the long term.
Our Mission at PIH
Our mission is to provide a preferential option for the poor in health care. By establishing long-term relationships with sister organizations based in settings of poverty, Partners In Health (PIH) strives to achieve two overarching goals: to bring the benefits of modern medical science to those most in need of them and to serve as an antidote to despair.
We draw on the resources of the world’s leading medical and academic institutions and on the lived experience of the world’s poorest and sickest communities. At its root, our mission is both medical and moral. It is based on solidarity, rather than charity alone.
When our patients are ill and have no access to care, our team of health professionals, scholars, and activists will do whatever it takes to make them well—just as we would do if a member of our own families or we ourselves were ill.
We go. Partners In Health works in remote places where health care is limited or barely exists.
We make house calls. Partners In Health visits patients in their homes to deliver medication and guide them through treatment.
We build health systems. Partners In Health works closely with national governments and other partners to improve and expand health services.
We stay. Partners In Health makes long-term commitments to the people we serve.
Imagine living in a place with inadequate access to sanitation and clean water, where cholera spreads rapidly and people can become dehydrated rapidly, go into shock, and die within 24 hours if they don’t receive care.
Successful treatment includes immediately replacing a patient’s lost fluids and salts with an oral rehydration solution. Less than 1 percent of cholera patients die when they’re rehydrated quickly.
Solutions are possible. PIH opened 11 cholera treatment facilities in Haiti and hired and trained more than 3,300 community health workers, who identified and treated cases of cholera and ran public hygiene education campaigns. So far, PIH has treated more than 145,000 patients and in partnership with the Ministry of Health, vaccinating 50,000 people in 2012. PIH is improving systems and infrastructures that reduce cholera and other waterborne diseases.
Now imagine sharing this story – and countless others – to reach and inspire a broad audience of supporters to further PIH’s mission of ensuring sustainable and accessible healthcare to those who need it most.
PIH is seeking a visionary and strategic Chief Communications Officer to play a pivotal role in shaping and sharing the story of the organization’s work. In this role, you will serve as the senior marketing strategist and leader responsible for communicating and building awareness of PIH.
Reporting directly to the CEO and serving as a key member of the executive team, you will provide marketing thought leadership to the organization, and lead the communications efforts to educate and inspire people about PIH’s work around the world. You will also oversee internal communications to help promote collaboration and knowledge-sharing across PIH’s offices in 10 countries. You will work in close partnership with the Chief Development Officer, ensuring collaboration and alignment between teams and objectives, with the goal of increasing fundraising revenue. You will model and build collaborative relationships across the organization, and you will share PIH’s mission, vision, and story with a wide range of audiences, from major donors to community giving supporters to policymakers.
An engaged manager, you will educate, motivate and lead a dynamic, creative team in applying best practices, with a particular focus on brand strategy, marketing, digital communications, and data-driven approaches. You will ensure a robust and highly functioning department that serves the needs of the organization today and into the future.
Specific responsibilities include, but are not limited to:
- Create and implement an innovative and compelling integrated marketing, communications, and branding strategy consistent with PIH’s culture, strengths and long-range, strategic goals that will enhance visibility and increase awareness, relevance, and revenue
- Lead brand development and implementation for PIH, including strategic brand positioning, identity, brand supervision, and execution across multiple platforms; explore a brand advertising strategy which includes media buys across online and traditional channels
- Oversee media relations and effectively leverage earned media; develop proactive and reactive strategies for print, broadcast, and social media
- Develop and implement standard practices and appropriate policies for all marketing and communications activities; create metrics-driven strategies to measure and evaluate the effectiveness of PIH’s marketing activities
- Collaborate with the Chief Development Officer and Development team to provide strategies and materials for fundraising initiatives, ensuring consistency and coordination of efforts, and resulting in increased and diversified revenue streams
- As a member of the executive leadership team, serve as a strategic thought-partner, offering new and innovative ideas for communicating about the work and its impact; ensure consistency of key organizational messaging and develop and execute an internal communications plan to engage the staff
- Lead and develop a talented marketing and communications staff; create annual department management plan for marketing, communication, and engagement activities with objectives, goals, strategies, tactics, measurements, and outcomes
- Support PIH Engage, which advocates for global and domestic policies that further the right to health; collaborate to create communications messaging and materials aligned with advocacy goals
- Build and foster a collaborative culture with the site executive directors and teams, ensuring that messaging is inclusive and reflective of PIH’s values
This is a full-time role based in Boston, MA.
This ideal candidate for the Chief Communications Officer role will be a:
Strategic Communications Expert – You are a creative and thoughtful leader with deep experience in strategic communications. Colleagues and friends describe you as a dynamic and exceptional communicator who can converse with diverse audiences, adapting the presentation of ideas for various needs and perspectives in an energizing and inspiring way. You are a natural storyteller with a proven track record of setting and implementing integrated communications strategies as a catalyst and innovator. You are proficient in devising and implementing effective strategies across communications channels, including digital and social media, organizational websites, newsletters, etc. You are excited about identifying new and creative ways to raise the profile of PIH’s work while enhancing the messaging and brand across a wide variety of platforms and staying rooted in the values of the organization.
Brand Strategist – You translate organizational objectives into marketing strategies. You build relationships and gain insight from diverse groups of people in a variety of disciplines to weave together a strong narrative and consistent brand across the organization. An innovative and solutions-oriented problem solver, you lead strategic conversations to help rethink and reimagine the way PIH communicates with various audiences and potential supporters. Forward-thinking and results-driven, you refine and adjust strategies based on analysis of data and trends.
Team Builder and Manager – You have significant experience managing a team of creative individuals and content producers, and can build and communicate a structure and workflow for the team and how it relates to the larger organization. You enjoy building a positive, highly engaged team and culture and understand their importance in leading teams towards ambitious results. You are a listener and a learner who brings a high level of emotional intelligence to each interaction and communication. People who have reported to you are drawn to your mentor-driven approach that empowers others to do their best work. You believe deeply in equity and are committed to building and supporting diverse and inclusive teams.
Collaborative Leader – You are a natural and proactive relationship builder, with the ability to lead through influence. You bring a consultative approach to leadership, with a genuine desire to partner with staff across the organization. As a member of the executive leadership team, you understand how to partner with others to shape and integrate communications into an organization’s overall strategy. You have the ability to effectively lead a function in a complex organization with multiple layers of stakeholders, including site directors and their teams. You understand how to build collaborative relationships and effectively share information to create consistency and fidelity across messaging while also allowing flexibility to meet each site’s unique needs.
Additional key characteristics:
- You are not satisfied with the status quo. You are a bold thinker with innovative ideas and creative problem-solving approaches
- You are flexible and nimble, able to react quickly to and integrate new information. You possess the confidence and directive to prioritize, reprioritize, and adapt as needed
- You exemplify grace under pressure and are a clear thinker and smart decision-maker in moments of urgency
- You are empathetic and able to tell the stories of vulnerable populations with respect and dignity
- You are deeply metrics-driven and believe in measuring impact whenever possible
- You are passionate and mission-driven. You are energized by the prospect of working for an organization creating systems-level change in global health
Molly Brennan, Alena Guerra, and Stephen Milbauer of Koya Leadership Partners have been exclusively retained for this search. To express your interest in this role, please apply here. All inquiries and discussions will be considered strictly confidential.
About Koya Leadership Partners:
Koya Leadership Partners is a national retained executive search and human capital consulting firm that works exclusively with mission-driven organizations, institutions of higher education, and social enterprises. We deliver measurable results, finding exceptionally talented people who truly fit the unique culture of our client organizations and ensuring that organizations have the resources and strategies to support them. For more information, visit www.koyapartners.com.