Senior Director, Primary Care Advisory Services

Senior Director, Primary Care Advisory Services

Primary Care Development Corporation

Los Angeles County, CA   |   July 1, 2021

About Primary Care Development Corporation (PCDC)

Catalyzing Excellence in Primary Care

Quality primary care is transformative and a cornerstone of healthy, thriving communities. PCDC, a nationally recognized 501(c)(3) community development financial institution (CDFI), catalyzes excellence in primary care through strategic community investment, capacity building, and policy initiatives to achieve health equity. The organization is experiencing significant growth due to its past success and seeks candidates who are mission-driven and respectful and thrive in a supportive, team environment.

PCDC’s Clinical and Quality Partners (CQP) Practice partners with health care organizations, helping them understand their challenges, develop customized plans for change, define and achieve measurable outcomes and create lasting and sustainable impact for their organizations and those they serve.   Areas of training and consulting expertise include service integration, practice operations, capacity building, frontline staff training, and population health management. The team offers individualized coaching, facilitates learning collaboratives, provides consulting, leads quality improvement projects, develops curriculum, and delivers training programs designed for our clients’ needs. Our team works with health care and behavioral health organizations, including federally qualified health centers, hospital ambulatory care departments, private practices, and care teams to implement str5ategies, processes, and workflows to provide patient-centered care that is person-focused, continuous, comprehensive, and coordinated. Our goal is to support health care organizations to remain strong, high impact, and sustainable assets within their communities.

For more information on Primary Care Development Corporation, please visit the website.

The Opportunity

The Senior Director is passionate about community-based health care and the importance of building a high quality, affordable, accessible primary care sector to support healthy and thriving communities and health equity. The Senior Director plays a central role in the growth and expansion of PCDC’s training, technical assistance, and consulting business in California, with primary responsibility for creating and implementing an effective strategy to build PCDC’s technical assistance business. In addition, the Senior Director will collaborate on and co-lead projects across the country with other CQP team members as opportunities arise.

Working under the direction of the Vice President, Clinical and Quality Partners, and in close coordination with the Western Region Market Leader (for Capital Investments), the Senior Director is accountable for positioning PCDC as a leader in primary care in California, particularly in Los Angeles County. The Senior Director is responsible for creating and maintaining broad and deep relationships with providers, policy makers, health care systems, insurers, foundations, corporations, and others with an interest in primary care to drive new business, new funding opportunities, and new collaboration. The Senior Director maintains knowledge of local, regional, and national healthcare delivery system and trends, and applies that knowledge to support and inform PCDC’s business development and programs to serve California’s primary care system.

The Senior Director will work closely with the Western Region Market Leader to develop effective cross-functional approaches to grow PCDC’s reputation, business, and impact in market. As the LA County office team grows, the Senior Director may be responsible for staff supervision and development.

The Senior Director is primarily responsible for developing and delivering on new project/ client engagements in LA County and across the State.  Responsibilities include, but are not limited to:

Business Development

  • Conduct market analyses, identify and explore business opportunities, and cultivate relationships across the spectrum of community health providers and through the West Coast, including primary care and behavioral health organizations and health plans.
  • Develop and maintain knowledge of California primary care markets, particularly Los Angeles County, and identify evolving trends, risks, and opportunities, and disseminate knowledge to inform PCDC’s business strategy and solutions.
  • Increase PCDC and personal profile/reputation through thought leadership (speaking engagements, presentations, committee participation, etc.) to drive client engagements.
  • Secure a minimum number of contracted engagements (mixture of grants, fee-for-service engagements, etc.) revenue (determined annually by Managing Director); contribute to achievement of departmental revenue goals.
  • Partner with the Western Region Market Leader to co-create and execute a business development strategy for the California technical assistance business that complements and aligns with the overall business development strategy for the region.
  • Respond to passive and active outreach from prospective clients and partners.
  • Coordinate with the CQP Leadership team to assign teams to manage individual engagements.
  • Develop and/or coordinate the development of new services and products to meet client needs.
  • Lead (or oversee) the development of engagement scopes, budgets, and contracts.

Client-Facing Engagements

  • Deliver training and technical assistance through client engagements, leveraging personal and team expertise, particularly in data-driven operations and financial improvement (e.g., revenue cycle, service line profitability, throughput time, quality incentives, etc.).
  • Provide senior-level sponsorship for work; monitor and support team performance on current engagements and grant/contract requirements, ensuring consistent, high-quality outcomes and deliverables for clients; ensure each engagement has appropriate project management, evaluation, and quality assurance structures.
  • Check-in with client engagement sponsors to ensure positive client experience.

Departmental Strategy

  • Develop and execute department strategy in cooperation with the VP and other Senior Directors.
  • Identify opportunities for internal operations improvement, present recommendations, and coordinate project teams in response.
  • Work across PCDC business lines in collaboration with other units, including the Communications team to develop and maintain collateral and other materials relevant to the unit, and the Advocacy team to ensure that policy issues regarding primary care transformation are flagged and addressed.
  • Support annual iterations of the Western Region Market Plan.
Candidate Profile

The ideal candidate will have the following professional and personal qualities, skills, and characteristics:

  • Ten+ years senior level experience in primary care, behavioral health, health insurance, community health, or related field.
  • Demonstrated commitment to health equity and racial justice.
  • Based in California (preferably Los Angeles County)
  • Proven track record in business development
  • Knowledge, understanding of, and experience in leveraging health care financial, operational, and/or clinical data to drive organizational improvement (e.g., revenue cycle, service line profitability and planning, throughput time, quality incentives, etc.).
  • Knowledge, understanding of, and experience in primary care, behavioral health, community health, and health systems as well as local market knowledge of California’s health care systems and payers.
  • Demonstrated experience leading consulting or internal improvement projects from scoping through impact evaluation; and the use of data to inform decision making.
  • Commitment to primary care as key to building healthy communities and health equity.
  • Strong interpersonal skills and proven ability to work and communicate effectively with a wide variety of people and organizations, and in culturally and ethnically diverse environments.
  • Experience building and facilitating relationships within and among various sectors including demonstrated success in business development.
  • Self-motivated and enthusiastic to work in a start-up and entrepreneurial environment.
  • Preferred Master’s degree in public health, public/health administration, business, or related fields, or demonstrated equivalent experience.
  • Ability to travel around California and the West Coast, in addition to at least semi-annual travel to New York City.

This position will be 100% remote (working from home) during the COVID-19 pandemic. Once PCDC’s workforce returns to the office this is expected to be an on-site position in Los Angeles, CA.

Compensation & Benefits

PCDC offers a competitive salary and a comprehensive benefits package.

Contact

The Primary Care Development Corporation (PCDC) has engaged Koya Partners to help in this hire. Please submit a compelling cover letter and resume to Erin Reedy and Christy Farrell here.

The Primary Care Development Corporation (PCDC) is committed to creating and maintaining a diverse and inclusive workplace. PCDC is proud to be an equal opportunity employer and gives full consideration for employment to all qualified applicants regardless of race, color, creed, religion, sex, gender, gender identity or expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, age, disability or handicap, veteran status, marital status, pregnancy, genetic information or any other characteristic protected by applicable law.

About Koya Partners

Koya Partners, a part of the Diversified Search Group, is a leading executive search and strategic advising firm dedicated to connecting exceptionally talented people with mission-driven clients. Our founding philosophy—The Right Person in the Right Place Can Change the World—guides our work as we partner with nonprofits & NGOs, institutions of higher education, responsible businesses, and social enterprises in local communities and around the world.

For more information about Koya Partners, visit www.koyapartners.com.