The Operations Manager works closely with the Board and staff to ensure all operational, administrative and compliance activities within the organization are being properly executed in accordance with best practices. This position manages day to day business, including oversight of the financial records and accounting clerk and respective tasks. The Operations Manager also oversees operational systems, processes, and infrastructure while looking for opportunities for improvement or revision. As such, this position provides clerical, administrative and organizational support, as well as financial oversight. This position also provides creative guidance and support to the ED and can step into public speaking on behalf of the NAA if needed.
Provide day-to-day oversight of the business and finances of NAA
Facilitate Exhibition calendar for the year, adjusting calendar based on need, interest, and current market with the help of the Exhibition Committee
Manage the implementation of all exhibits through the whole cycle: CFE, receiving, installation, pickup, etc.
Manage creation of promotional materials and marketing pieces along with marketing committee
Provide reliable and scheduled artist communications
Contribute ideas for fund raising and member events to enrich the NAA
Assist in planning, scheduling, and marketing all events
Manage all event logistics and operations
Marketing and Public Relations:
Implement marketing and programs and initiatives in conjunction with the Marketing Committee
Continuously assess NAA web site, edit, and update
Write and distribute press releases
Serve on, consult with or advise Marketing Committee on a regular basis
Fill in as spokesperson for the NAA when requested by the ED
Members & Patrons
Prepare reports and analyze information regarding membership. Make recommendations
Upkeep and maintain membership database, CRM system, and email communication system
Education Offerings at the NAA
Create calendar, promotional materials and lead instructor and student communications with assistance from the Education Committee
Assist Education Committee with all projects, including the ArtLink and OpArt programs.
Other duties as needed
The Operations Manager is expected to work productively in a team environment and support management of the NAA in the role undertaken.
The Operations Manager must comply with established policies and practices.
Key Selection Criteria
Two years gallery or retail experience preferred
Event or conference planning experience preferred
Retail sales and administrative support experience that includes use of computerized point-of-sale system preferred
Working knowledge of basic office practices and procedures including proficiency in the use of Word, Excel, and e-mail programs
Excellent organizational, interpersonal, and communication skills
Demonstrated ability to maintain excellent customer relations skills at all times
Ability to work with minimal direction, use good judgment, provide attention to detail, and maintain strict confidentiality
Ability to work in a diverse, creative environment with frequent interruptions
Additional Physical Requirements
Ability to occasionally lift up to 50 pounds
Ability to routinely climb stairs (approximately 13)
Ability to sit for extended periods
Ability to move around the gallery
Complete and maintain CPR, First Aid, OSHA certification (initial certification to be completed within 30 days of date of hire)
Complete the NAA staff training pertinent to position job responsibilities as assigned