Manager of Correspondence

Manager of Correspondence

Seattle-based Social Impact Investment Firm

Seattle-Everett, WA   |   August 6, 2020

About the Organization

We are recruiting for a Seattle based social impact investment and incubation company. Due to the public nature of the organization and founder, we are not sharing the name of the organization on public listings. All candidates selected to move forward in the hiring process will be quickly notified of the exact organization.

About the role – Manager, Correspondence

The Manager will lead a small team responsible for correspondence. This includes ensuring day-to-day excellence in all written correspondence from the Principal and ensuring the correspondence function at the firm effectively advances the Principal’s and organization’s impact in the world.

Over time the Manager, Correspondence will build out correspondence support and systems that can be used by all staff in pursuit of impact at scale. The Manager, Correspondence and their team will support the Principal with a broad range of correspondence priorities and projects.

The Manager, Correspondence will gain and then have a thorough understanding of the Principal’s writing style, goals, and work, and will be able to anticipate responses in personal and business communications.

The Manager, Correspondence and their team will collaborate with colleagues across the firm to source information, gather stakeholder input, and finalize drafts for the Principal. The Manager, Correspondence will oversee execution of the strategic plan for correspondence, including overseeing the management and continuous improvement of systems and processes that take into account both the Principal’s and staff’s needs.

Your responsibilities will include:

  • Work with colleagues across the organization to ensure correspondence is utilized as a strategic tool to advance the Principal’s and firms’ goals for impact at scale.
  • Be the final decision-maker on written correspondence recommendations to the Principal.
  • Manage two team members, including partnering with them in goal setting, performance review, and professional development.
  • Oversee a small team that will track and evaluate requests, consult with internal and external stakeholders and develop drafts for the Principal, including, but not limited to:
    • Invitation responses
    • Emails and letters
    • Condolence and thank you notes
    • Requests for resources
  • Continually assess correspondence on behalf of the Principal to forecast needs and proactively produce drafts.
  • Lead operations of the correspondence strategy, including implementing process improvements and building correspondence resources for all staff over time.
  • Assist with creation, management and distribution of special projects as needed (including, but not limited to: Holiday card, Annual Letter, gifts and commemorative items).

Two important things to note:

  1. This position does not involve media, which is handled by the communications team.
  2. This position is not designed as a growth role, we are looking for candidates who are excited by correspondence and want to dedicate the next 5+ years of their career to this work.
Who You Are
  • A Writer – First and Foremost.
  • A strategic storyteller – You start with your audience in mind and tap into the vernacular and medium that meets people where they are.
  • A Team Player – Nothing is beneath or above you. You are quick to always lend a hand, or two! You are able to earn influence without authorityand naturally seek to support both small projects or large strategic goals.
  • An Articulate Engager – You have a reputation for being particularly well-spoken, well-informed, and well-prepared for every encounter. You are comfortable speaking to and engaging with, various audiences, whether executives or interns.
  • Resourceful and Adaptable – You are at ease with ambiguity and rapid change. You possess a positive attitude and identify creative solutions to obstacles. You can juggle many important responsibilities at once and you’re rigorous about prioritizing.
  • A Tactical Thinker – You are analytical and structured in your thinking. You love to build and maintain well-oiled systems and processes. You are a quick study, synthesizing diverse sources of information and able to discern from them a recommended course of action. You are aware of all mission-critical projects and able to connect the dots across the organization.
  • Emotionally Intelligent – You are self-aware and perceptive. You nurture relationships and can work and communicate well with all kinds of people. You are optimistic, empathetic, flexible, curious, and well-respected by all who work with you, irrespective of title.
  • An Abundant Thinker.You believe that we are living in a world of abundant resources and that the right team of partners can make improbable things happen.
What You’ll Need
  • 8+ years of overall professional experience.
    • With this being such a unique role, we are somewhat background agnostic and are excited by candidates who have managed communications on behalf a fast-paced executive in the past, possibly in a political or corporate environment.
    • 3+ years of management experience.
  • The ability to assert influence in ensuring deadlines are met, and leadership stays on track to critical deliverables or communication timelines.
  • The ability to translate complex concepts into clear, compelling language for multiple audiences.
  • An awareness of cultural trends; you are a bit of a news junkie.
  • Impeccable organization – You are highly detail-oriented, and someone who gets a real sense of satisfaction from producing polished work and managing smooth and orderly processes.
  • You can practice discretion and have the ability to maintain confidentiality as needed.
  • A commitment to inclusion. You’re always asking: “whose voice is not at the table?” You have experience working with diverse teams and successfully navigating cross-cultural communication in either local or global contexts, and you deeply value creating a workplace that is supportive of difference.  
Compensation & Benefits

The salary for this position starts at $135,000.

While this role is based in Seattle, we are open to this position starting remotely and would not expect anyone to relocate until it was safe to do so.

Employees enjoy a comprehensive benefits program including medical, dental, vision, life insurance, flexible spending accounts, employee assistance program, short- and long-term disability insurance. A 401(k) Plan is available to save for retirement with a match and a generous employer contribution. Vacation, holiday and leave of absence policies prioritize work-life balance for all staff.

The Application Process

To apply, please click express interest and complete the short application. Individuals who complete the profile by Wednesday, August 19th will be given priority; therefore, we encourage you to submit yours soon!

When you apply, we kindly ask you to remove your schools from your resume. There is no need to reformat your resume and you may leave your degree (e.g. “B.A. Economics”). Just remember to remove any undergraduate and graduate school name references where possible. This “bias blind” process is aimed at opening this opportunity to more candidates; reviewing applicants on performance assessments instead of resume proxies (e.g. where you went to school).

This evaluation process will follow best practices shown to reduce bias in decision making and may be different from other application processes you have experienced.

The overall evaluation process will look to follow this anticipated timeline:

  • Mid-August: Selected candidates asked to complete short answer questions.
  • Late-August: Phone interview with team.
  • Early September: Finalist candidates will be asked to complete a timed trial assignment.
  • Late September:  Finalists will participate in a multi-team member group interview day via video conference. (*due to COVID-19, we will be conducting all interviews remotely for the near future).
    • Finalist candidates must be able to pass a comprehensive background investigation including criminal, public records and credit checks which will happy at this point. .
  • Early October: Offer extended.

If you have any questions about the opportunity, please feel free to email [email protected]