Chief Administrative Officer

Chief Administrative Officer

LA Family Housing

North Hollywood, CA   |   April 3, 2020

About LA Family Housing

LA Family Housing (LAFH) is a leader in homeless services and affordable housing development in Los Angeles and is committed to ending homelessness in people’s lives. We are invested in innovative solutions to ensure our participation and long-term stability, and believe that everyone deserves the dignity of a home. Each year LA Family Housing employs evidence-based best practices to help nearly 11,000 people transition out of homelessness and poverty. Additionally, our community-based approach has allowed the organization to influence how homelessness is addressed in Los Angeles and nationwide.

Over the past four years, LA Family Housing has grown exponentially – serving 71% more people on their path home. Our success is based on a model of an individualized approach that combines housing options with support services to meet each program participant’s unique needs. This model connects participants to permanent housing and helps them achieve long-term housing stability through a full continuum of services. The growing portfolio of 26+ properties extends access for vulnerable groups to permanent homes and our services help them overcome barriers to overall well-being. LAFH takes tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. From presenting at national conferences to facilitating service collaboration among providers in other regions, we equip our industry to effectively respond to homelessness and ultimately, move more people home, together.

LA Family Housing’s origins date to 1983 when a group of leaders in the San Fernando Valley raised funds to purchase a 40-unit motel where families could benefit from a safe warm place to stay for 30 days while they regained their footing. Soon, these leaders recognized that multiple strategies to end homelessness were necessary to help more families. They began working with a South L.A.-based developer who was building small, permanently affordable apartment buildings in Southeast L.A. In 1988 the two groups merged. Their combined experience in temporary and permanent housing created a continuum of housing for families experiencing homelessness, and this partnership became what is now LA Family Housing.

The 2019 Los Angeles Homeless Count reports that there are a staggering 58,936 people experiencing homelessness in L.A. County on a given night. In the region primarily served by LAFH, encompassing the San Fernando and Santa Clarita Valleys, Glendale and Burbank, there are approximately 7,730 people experiencing homelessness on a given night, including families with children, young adults, veterans, and thousands of individual adults. A historically low housing vacancy rate, continually rising rental costs far exceeding stagnant wages, and a lack of affordable housing development have all contributed to our region’s current homelessness crisis. While this crisis may appear intractable, LAFH has demonstrated by the long-term success achieved by thousands of their program participants that it is possible to effectively end homelessness. LAFH’s solution: comprehensive and individualized housing interventions enriched with supportive services.

For more information about LA Family Housing, please visit its website.

The Opportunity

­LA Family Housing has been on an incredible growth trajectory in all aspects of the organization, from its cutting-edge and innovative programs and services to the development of new properties. The impact has been seen across the City and County of Los Angeles as LA Family Housing moved 88% more people into permanent housing over the past four years. Additionally, the organization is in the process of developing 12 new properties as permanent affordable housing buildings. At this exciting time in LA Family Housing’s evolution, the organization seeks mission-driven, experienced, and innovative candidates for this newly created the executive role of Chief Administrative Officer (CAO).

The Chief Administrative Officer is responsible for identifying, evaluating, and overseeing initiatives to improve operational and administrative support for LA Family Housing. The CAO reports to the President & CEO and is specifically responsible for providing strategic direction and leadership to LAFH’s administrative units that manage operations, facilities, asset management, human resources, and information technology.

The CAO will leverage their history of collaborative leadership and managing large complex teams to improve organizational excellence and establish a stronger sense of unity and esprit-de-corps. The successful candidate will have a commitment to empowering staff at all levels to implement existing policies and procedures and fulfill LA Family Housing’s mission. The CAO will continue to develop a strong and inclusive workplace environment for all and will ideally have direct service experience working with vulnerable populations. The position will oversee five direct reports, including: Vice President, Facilities & Assets; Director, Data & Compliance; Director, Information Technology; Vice President, Human Resources; and an Executive Assistant.

Key Responsibilities
  • Directs, administers, and coordinates the activities of LAFH facilities, asset management, human resources, data & compliance, and information technology functions.
  • Establishes operating policies, priorities, and programs and ensure their execution.
  • Evaluates and benchmarks LAFH operations regularly and systematically and report these results to the executive leadership team.
  • Directs the preparation of short-term and long-range plans and budgets based on organizational goals and growth objectives.
  • Ensures the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
  • Builds and develops a high-performing team in support of LAFH’s mission and goals. Assure that services provided to are effective and efficient; in accordance with policies and procedures; and in compliance with state and federal regulations.
  • Directs the adoption of new technologies. Identify needs and direct the development of new systems and programs. Use technology optimally in support of the LAFH’s mission. Understand and support the introduction of IT support best practices.
  • Ensures the development and execution of human resource strategy in support of the overall business plan and strategic direction of the organization, specifically in the areas of recruitment, succession planning, talent management, organizational and performance management, training and development, and compensation.
  • Ensures that all organizational activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.
  • Contributes as a member of the senior management team and provides counsel to the CEO on matters relating to LAFH operations.
  • Supports the Board of Directors and Board Committees and perform additional duties as assigned by the Chief Executive Officer.
Core Competencies

Candidates must have broad subject matter understanding of all functional areas under the Chief Administrative Officer’s responsibility as well as a bachelor’s degree (masters preferred) and ten years of related experience leading complex, multi-site operations and human capital. Additionally, the ideal candidate will have the following professional competencies and personal qualities and characteristics:

Collaborative and Strategic Leadership

The Chief Administrative Officer will play an essential organizational leadership role and work in close collaboration with the executive leadership team and their direct reports to anticipate the overall needs of LAFH and improve organizational effectiveness. This leader will be focused on key metrics and outcomes and will shift organizational processes as needed. Successful candidates will be able to aggregate feedback, set priorities, and make informed decisions in a timely manner while keeping the best interests of the organization in mind. This leader will be a natural collaborator with an ability to work in partnership and inspire others across functions and levels of the organization and will have strong facilitation skills to bring together multiple stakeholders to help drive decisions and outcomes. Moreover, the CAO will develop a strong partnership with the CEO as a trusted advisor and will work in close partnership with peers and colleagues to ensure effective delivery of services to internal and external clients.

Change Management Expertise and Problem-Solving Skills

The Chief Administrative Officer will be a change agent with a creative approach towards processes, delivering new solutions, ensuring implementation and accountability, and fostering an inclusive environment. In particular, the CAO must be comfortable anticipating problems and developing proactive solutions, particularly when there may be no available precedents, guidelines, or policies. The CAO must have a track record of success devising innovative solutions and creative problem-solving by drawing upon experience, best practices, and outreach to colleagues. As any form of organizational change can inadvertently stoke fear of the unknown, the CAO must be ready to communicate transparently, frequently, and effectively to serve LA Family Housing’s greatest asset: its dedicated staff. As such, the Chief Administrative Officer must be ready and willing to ensure organizational development is harmoniously coupled with professional development initiatives and growth opportunities for team members across LAFH. Therefore, the Chief Administrative Officer must have proven leadership skills and a record of accomplishment in building and developing high-performing teams.

Operations and Systems Management Experience

The Chief Administrative Officer will bring clarity to the roles and organizational structure so that responsibilities, goals, and ownership of objectives, goals, and key results are clearly delineated. This executive will have excellent organizational skills, with the ability to set and juggle multiple priorities, manage cross-functional organization-wide projects or initiatives, support team members, and track complex tasks across multiple stakeholders. This individual will have the ability to execute on deadlines and deliverables, creating and implementing systems and processes to streamline operations. The CAO will also address performance deficiencies and challenges. Consequently, the CAO will suggest improvements and take responsibility for team performance, including celebrating successes and recognizing team members for noteworthy contributions.

Technologically Savvy and Data-Driven Decision Maker

The Chief Administrative Officer should have the ability to make connections and build synergies across the organization, and lead the development and implementation of policies, processes, and procedures. This will involve harnessing technology to simplify workflows, avoid reduplication of efforts, and improve the overall operations of the organization. The Chief Administrative Officer must be data-driven, technologically savvy, and empirically-minded. The Chief Administrative Officer will be a process thinker, with the ability to leverage data management and analytics to evaluate impact, while being flexible enough to respond to new opportunities as they arise. Additionally, the strongest candidates will have an in-depth knowledge and various software solutions and experience working with both in-house and outsourced IT service providers.

Communications and Relationship Building Excellence

The Chief Administrative Officer must have excellent interpersonal and communication skills to effectively communicate to a wide range of stakeholders beyond their immediate staff, including board members and colleagues on the executive leadership team. The Chief Administrative Officer must have the ability to earn the trust and command the respect of individuals within and outside the organization and to communicate and translate information for both technical and non-technical audiences. The most competitive candidates will have outstanding verbal and written communication skills that are respectful of diverse viewpoints and can both engage and inspire.

Passion for the Mission

The Chief Administrative Officer will have a passion and commitment for LA Family Housing’s mission to help people transition out of homelessness and poverty through a continuum of housing enriched with supportive services and their vision to be a leader in providing solutions to end homelessness. The strongest candidates will familiarize themselves with the history of the organization and possess the desire to continue to elevate the profile and local, regional, and national footprint of the organization. Successful candidates do not need to have a direct connection to affordable and bridge housing and services but should be able to demonstrate a compelling and authentic commitment to the mission and communities it serves.


Koya Leadership Partners, the executive search firm that specializes in mission-driven search, has been exclusively retained for this engagement. Michelle R.S. Bonoan, West Coast Managing Director, and Navid Nakai, Consultant, are leading this search. To make recommendations or to express your interest in this role please visit this link or email Michelle & Navid. All nominations, inquiries, and discussions will be considered strictly confidential.

LA Family Housing is an equal opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ+, and other underrepresented applicants.

Fair Change Initiative: LA Family Housing is in compliance with the Fair Chance Initiative for Hiring and will consider qualified applicants with criminal histories.

About Koya Leadership Partners

Koya Leadership Partners, a member of the Diversified Search Group, is a leading executive search and strategic advising firm dedicated to connecting exceptionally talented people with mission-driven clients. Our founding philosophy—The Right Person in the Right Place Can Change the World—guides our work as we partner with nonprofits & NGOs, institutions of higher education, responsible businesses, and social enterprises in local communities and around the world.

For more information about Koya Leadership Partners, visit