Chief Operating Officer

Chief Operating Officer

IBIS Consulting Group, Inc.

Framingham, MA   |   January 2, 2020

About IBIS Consulting Group

With a rich 30-year history, IBIS Consulting Group offers a wide range of creative options for advancing Diversity and Inclusion (D&I) and mitigating Unconscious Bias. Known for its agility, innovation and collaboration, IBIS is moving forward to its next level of growth. Since inception, IBIS has used a collaborative, results-oriented approach to guide hundreds of organizations through successful workplace diversity initiatives, improving individual and organizational performance by leveraging the potential of D&I. A recognized leader in the field of D&I consulting, assessments, and trainings, IBIS has clients in all sectors and sizes, from Fortune 100 companies to innovative start-ups to university systems. With cutting edge e-learning and classroom-based solutions IBIS has provided D&I training to more than a half-a-million employees across the globe. The IBIS consulting approach is customized to each client’s unique culture and objectives, and the IBIS Unconscious Bias e-learning series has been recognized for excellence with an Omni Intermedia Award. IBIS is certified as a woman and minority owned business.


Achieving equity and opportunity through the power of Diversity and Inclusion.


Pioneering creative and bold DEI solutions to help organizations build inclusive environments and address systemic disparities.


IBIS is committed to the following:

Collaboration — Meeting everyone where they are along their DEI journey

Accountability — Holding ourselves and others accountable for inclusive action

Equity, Access and Opportunity — Advocating for marginalized communities

Innovation — Designing new ways to engage individuals and organizations

Platinum Rule — Treating others as they would like to be treated, ranging from consultation to assessments, from interactive theater to facilitated training.

For more information on IBIS, please visit the website HERE.

The Opportunity

At this important moment in its history, IBIS is seeking an entrepreneurial Chief Operating Officer (COO) who is passionate about diversity, equity, and inclusion issues. The ideal executive will have a track record in managing an organization while growing and mentoring staff. It is anticipated that the successful leader will be one who harmoniously integrates strategy, people processes, systems and overall priorities together. It is through the COO that IBIS will identify consistent organizational clarity, focus and accountability. Additionally, the core values and mission will be integrated while achieving exceptional results.

Reporting to the CEO/Principal, Shilpa Pherwani, the COO will play a critical role in managing both the day-to-day operations and staff. The successful COO will be a trusted advisor to the CEO. The COO will lead a team of 9 reports. The COO will have direct managerial oversight of operations, finances, client services, business development, IT and HR, ensuring accountability for a healthy, sustainable operating environment. Through this leadership hire, it is anticipated that IBIS will reach new and aspiring levels of accountability and growth.

This is a special time in the evolution of IBIS as it expands its reach by increasing revenues and operating in 5 core industries (financial, digital technology, healthcare, food) and education sectors while providing holistic, engaging and measurable DEI solutions. IBIS will continue to build a friendly and inspiring environment in which client focus, DEI growth, common purpose and community thrive.

Candidate Profile

The successful COO must be a proven operation expert and strategist. The COO will be an effective listener and strong collaborator with the ability to build a meaningful and robust network of partnerships. The COO will work with other staff members and senior leaders to execute strategy with the goal of continuing to elevate and support the mission and goals of IBIS.

Key responsibilities include:

  • Enacting and executing on the CEO’s vision for growth and innovation, while ensuring excellence in client services.
  • Ensuring that all financial and operational aspects of the company align with strategic goals and priorities.
  • Creating analytical tools and processes to support decision-making and track effectiveness.
  • Developing and rolling out new products and services that align with the CEO’s vision and meet market need.
  • Managing IBIS’ various lines of business including eLearning, trainings, assessments, and consulting.
  • Developing an intake process for new business and ensure marketing and BD efforts are aligned while meeting the strategic goals for growth.
  • Optimizing technology across the organization to increase operational efficiency by ensuring the appropriate use and data integrity of CRM.
  • Providing leadership and mentorship to a diverse team of professional staff – listening to their ideas; understanding their strengths; and encouraging each member’s professional growth.
  • Promoting a culture of respect that rewards collaboration, learning, accountability and initiative.
  • Regularly reporting to the CEO on areas of operational significance.
  • On a daily basis ensuring that the values and mission of IBIS are integrated in the goals and overall workflow of the organization.
Core Competencies

While we will consider a broad range of backgrounds, the ideal candidate would have the following qualifications/experience:

  • Bachelor’s degree and commensurate experience that demonstrates exemplary strategic and financial acumen.
  • A minimum of five years of financial and operational management experience.
  • Experience and passion for working in a start-up or entrepreneurial environment.
  • Strong leadership and management skills that have influenced business culture through the development and implementation of strategic initiatives.
  • Team building skills with a collaborative management style.
  • Conceptual and analytical thinker, with sensitivity to both the artistic and business environments.
  • High level of integrity and trustworthiness.
  • Flexibility and a sense of humor.
  • Blend of expertise in development and change management.
  • Experience with working closely with Staff and Board as necessary.
  • Strategic and entrepreneurial approach required.
  • Superb management skills with demonstrated success in building, managing, leading, and motivating professionals.
  • Commitment to and experience with creating an inclusive environment.
  • Excellent interpersonal, communication and coaching skills to counsel a wide range of staff and volunteers; ability to interact sensitively with a variety of personalities.
  • Strong problem-solving skills.
  • Exceptional time and project management skills with an ability to manage and prioritize multiple high-level projects simultaneously.
  • Skilled at delivering solutions in evolving multi-cultural environments.
  • Commitment to IBIS’ mission.
  • Organized, flexible, detail-oriented and creative thinker.
Competencies and Characteristics

Competencies and Characteristics would include:

  • Strong Operations Leadership Track-Record
  • Mastery of Follow-Through
  • Well-honed Leadership Skills
  • Entrepreneurial Orientation
  • Strategic Approach with a Proven Ability to Manage Daily Operations
  • Equity, Diversity & Inclusive Leadership Style
  • Confidence with Humility
  • Servant/Leader
  • Bridge Builder
  • Planning and Execution
  • Superb Listening Skills
  • Cultural Competence
  • Change Management Skills
  • Project Management Skills
  • Problem Solver
  • Innovative and Creative
  • Emotional Intelligence Skills
  • Decisive yet Diplomatic
  • Employee Developer/Coach
  • Team Dominated & Collegial Management Style
  • Strong Analytical Skills
  • Relationship Builder
  • Organizational Skills
  • Collaborative Style
  • Catalyst for Team Cohesion
  • Curious by Nature
  • Exceptional Communicator
  • Values Driven
  • Warm Sense of Humor
  • Operates with Respect
  • Engenders Immediate Trust
  • Resilient
  • Continuous Learner

Maureen Alphonse-Charles and Nadine Coleman of Koya Leadership Partners have been exclusively retained for this search. To express your interest in this role, please submit your materials here. All inquiries and discussions will be considered strictly confidential.

IBIS is an equal opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ+ applicants.

At Koya, we do not just accept difference – we celebrate it, support it, and thrive on it for the benefit of our team, our clients, and the communities we serve. Koya is an equal opportunity employer fully committed to creating an environment and team that represents a variety of backgrounds, perspectives, styles, and experiences.

We encourage all to apply because we believe a diversity of voices leads to better discussions, decisions, and outcomes for everyone.

Koya does not discriminate on the basis of race, color, national origin, religion, sex, disability, age, sexual orientation, military status, veteran status, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local law.

About Koya Leadership Partners

Koya Leadership Partners is a retained executive search and human capital consulting firm that partners exclusively with mission-driven clients, institutions of higher education and social enterprises. We deliver measurable results, finding exceptionally talented people who truly fit the unique culture of our clients and ensuring they have the strategies to support them. For more information about Koya Leadership Partners, visit