Organization: University of Puget Sound

Location: Tacoma, WA

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About the University of Puget Sound:  

Founded in 1888, University Puget Sound is a residential, national liberal arts college in Tacoma’s North End neighborhood, with approximately 2,550 undergraduate students and 220 graduate students. Students come from 47 states and 12 countries and choose from over 50 programs and 1,200 courses. The Puget Sound experience is focused on the reciprocal nature of teaching and learning, with an emphasis on interdisciplinary and experiential learning. The student-to-faculty ratio is 11:1. Nearly 70% of students live on campus.

University of Puget Sound defines itself in part by its sense of place. It is the only national, independent undergraduate liberal arts college in Western Washington, and one of only five in the Pacific Northwest granted a charter by Phi Beta Kappa, the country’s most prestigious academic honor society. Tacoma is an urban center with a strong sense of community and a population of 200,000. Its location offers easy access to Seattle to the north and the capital city of Olympia to the south, as well as proximity to mountain ranges, ocean beaches, and rain forests, all of which present ample opportunities for recreation, research, and experiential learning.

Puget Sound enjoys an outstanding academic reputation, a strong faculty, and talented and engaged students. It is one of only 40 schools in the nation included in Colleges That Change Lives. Forbes magazine named Puget Sound one of the “Top 20 Most Entrepreneurial Colleges” in the country and Princeton Review identified Puget Sound as among the top 20 “best science lab facilities” and having the “most accessible professors.” Puget Sound is consistently among the leading small schools producing Peace Corps volunteers. Puget Sound is among the top producers of graduates who go on to earn doctorates and its students are frequent recipients of national academic honors, including Fulbright Fellowships, Watson Fellowships, and more.

Puget Sound has made significant investments in technology over many years to meet educational, administrative and residential needs. The university utilizes Moodle as its learning management system and has more than 100 e-classrooms and several computer labs. It utilizes PeopleSoft as its enterprise administrative and student information system and recently implemented an industry-leading integrated portal tailored for primary user groups. A number of best of breed software solutions are in place for specialized functions, several in the cloud. Microsoft Office Suite and Exchange provide office software, email, calendaring, and collaboration tools. Wired and wireless network connectivity is available in all buildings. A secure virtual desktop environment provides anytime, anywhere access to software and data. Nearly all servers on campus are virtualized. The telephony system is voice over IP. The centralized Technology Services team offers a wide range of support and services for faculty, students, and staff. A number of functional areas have developed technology expertise to provide a level of localized support. Much has been accomplished and many interesting projects are on the horizon.

In its 127 years, Puget Sound has had only 14 presidents, demonstrating leadership strength and commitment to mission and institutional success. A distinguished scholar, teacher, and college administrator, Isiaah Crawford became president of University of Puget Sound on July 1, 2016, following an extensive national search.

For more information on University of Puget Sound, please visit here.

Position Summary:

Reporting to the Chief Information Officer (CIO), the Deputy Chief Information Officer for Client Support and Educational Technology Services (Deputy CIO) provides strategic leadership, operational management, and budget oversight for numerous areas of campus-wide technology as part of the overall Technology Services (TS) unit.  These campus-wide service areas include educational technology leadership and consulting; educational software (including the campus learning management system); user/service desk support; desktop computing hardware and software support; classroom, event and media support; lab and classroom hardware and software (including virtualized desktop interface); and print and copy services.

As a member of the CIO’s senior staff, the Deputy CIO participates in the development of strategies, decisions, and resource allocations to achieve the objectives and goals of TS in support of the University’s mission. The Deputy CIO oversees and coordinates with TS staff and other campus stakeholders and develops teams within and across groups to develop specific project plans and timelines. S/he guides, monitors and reports on progress. S/he meets with faculty, staff, and students regarding programs and projects, prepares analyses and reports, and makes presentations to constituent groups, stakeholders and advisory committees as needed. In consultation with the CIO, the Deputy CIO sets policies and procedures for carrying out projects and assigned work. The Deputy CIO communicates information and represents the TS department in various meetings, committee assignments, and higher education and IT conferences. S/he is responsible for managing relationships with vendors on technology acquisitions, including contract review and compliance and associated payment approvals.

Key Responsibilities

  • Assists the CIO in the strategic planning, management, and direction of IT programs, services, and policies.
  • Directs and manages day-to-day operations of Client Support, Educational Technology, and Print and Copy Services.
  • Manage services of nearly 20 full-time staff, several external vendors/consultants and 50+ part-time student staff to provide service desk support, desktop computing, educational technology, print and copy services, and media and event support services campus-wide.
  • Mentors and provides feedback to staff regarding expectations, performance, and professional development.
  • Liaise with university academic and administrative groups to anticipate and discuss changing needs and adjust ongoing operational support.
  • Provide recommendations to executive leaders, including CIO, Deans, Vice Presidents and other decision-makers.
  • Develop relationships with faculty, provide leadership and operational support to incorporate educational technologies and new content delivery methods into undergraduate and graduate curricula.
  • Follow regulatory guidelines (FERPA, HIPPA, etc.) for privacy/security.
  • Oversee student labs, electronic classrooms and digital media labs.
  • Initiate, develop, research and coordinate acquisition and installation of new desktop hardware and software.
  • Research and implement new technologies to serve the university’s emerging student, faculty and staff needs, including the rendering of services related to computing and pedagogy.
  • Oversee the production of documentation for students, faculty, and staff regarding use of technology resources at the university.
  • Negotiate and administer complex service contracts with outside vendors.
  • Provide oversight for installation, operation, maintenance, and troubleshooting of desktop computing systems campus-wide.
  • Provide oversight and strategic planning related to the acquisition and distribution of computing equipment.
  • Ensure development and daily maintenance of the campus learning management system (Moodle), campus e-portfolio system (Mahara), campus collaboration platform (Sharepoint), and the campus print management system (Papercut).
  • Serve as TS’s representative regarding computing resources, services, and opportunities available to faculty, students and staff campus-wide, which includes public speaking and presentations at various university gatherings and national conferences.
  • Other duties as needed.

Supervisory Responsibilities

  • Attracts, develops, mentors, motivates and evaluates staff to ensure a strong team that achieves high levels of performance.

Budget Responsibilities

  • Identifies resource needs, develops responsible resource allocations within approved budget levels, and monitors spending activity to ensure that actual expenditures do not exceed budget.

Qualifications & Personal Qualities:

The successful candidate will have at least ten (10) or more years of experience in higher education technology management, including successful and increasingly complex experience with leadership, management and budget oversight.

  • Experience with principles, practices, methods and techniques applicable to long-range and strategic technology planning.
  • Proven ability to innovate and imagine new ways that technology and collaborations can more effectively support teaching, learning, and scholarship. Strong commitment to continuous improvement, with a track record of implementing fresh and effective solutions.
  • Experience, expertise and currency with best practices in IT strategies, policies, security, project management, educational technology, and budget management.
  • Knowledge of current technologies, architectures, development and support processes and project delivery methodologies.
  • Experience with Content Management Systems (CMS), E-Learning systems, and E-portfolio systems
  • Experience with hosting critical systems in a 3rd party or cloud-based environment including the service level agreement, transition support, and ongoing management.
  • Strong customer service orientation with demonstrated ability to successfully develop and manage a highly functioning and diverse team, including hiring, supervision, mentoring, and performance management.
  • Experience making effective presentations to a wide range of audiences, including at national higher education related conferences.
  • Demonstrated ability to act as trusted advisor at the most senior levels in an organization with the ability to represent the CIO when required.
  • Experience teaching within a higher education environment is highly desired.
  • A Bachelor’s degree is required. A Master’s or terminal degree is highly preferred.


The University of Puget Sound has engaged Koya Leadership Partners to help in this hire. This search is being led by Michelle Bonoan and Sheila Hennessey. Please submit a compelling cover letter and resume here or email Michelle and Sheila at the following:

Michelle R.S. Bonoan
Managing Director
(323) 284-2898
Sheila Hennessey
Principal, Executive Search
(971) 202-4261

University of Puget Sound is an equal opportunity employer and is committed to an environment that welcomes and supports diversity. Puget Sound seeks diversity of identity, thought, perspective, and background in our students, faculty and staff. See Puget Sound’s Diversity Statement here. All offers of employment are contingent on successful completion of a background inquiry.

About Koya Leadership Partners:

Koya Leadership Partners is a national retained executive search and human capital-consulting firm that works exclusively with nonprofits and education institutions. We deliver measurable results, finding exceptionally talented people who truly fit the unique culture of our client organizations and ensuring that organizations have the resources and strategies to support them. For more information about Koya Leadership Partners, visit