Chief Communications Officer

Chief Communications Officer

Pacific Business Group on Health

San Francisco, CA   |   September 23, 2019

About Pacific Business Group on Health

The Pacific Business Group on Health (PBGH) is a growing nonprofit organization with a mission of improving health outcomes, experience, and affordability for consumers and purchasers across the United States. PBGH has a 30-year track record of incubating and spreading innovations and proven approaches that measurably improve care for consumers and is a national leader in redesigning care, changing policy, and purchasing value. PBGH is growing its team for making high-quality, affordable care a reality for all.

PBGH uses the leverage of influential public and private purchasers of healthcare – in partnership with providers, payers, and policymakers – to scale innovative models and proven approaches for improving health outcomes and affordability. The organization aligns care design with payment and policy supports to sustain and scale person-centered health models.

PBGH is widely recognized for incubating new, disruptive ideas, and scaling proven approaches: creating one of the first intensive outpatient care programs for medically and socially complex patients; implementing an employer-led centers of excellence product focused on appropriate, best-in-class care; and partnering with primary care providers to implement advanced primary care models and to reduce variation in care.

PBGH’s purchaser members and cross-functional capabilities uniquely position the organization for accelerated impact as healthcare faces an inflection point of cost and quality. PBGH is taking advantage of this opportunity by mobilizing purchasers, elevating the role and impact of primary care, and creating functional healthcare markets to support high-quality affordable care.

PBGH is a very active voice in the health policy arena and the “go to” for media for the employer perspective on healthcare. Placements include The New York Times, The Wall Street Journal, and NPR as well as frequent earned media placements in healthcare media.

PBGH is led by dynamic President & CEO Elizabeth Mitchell. Mitchell, who joined PBGH earlier this year, is a transformational healthcare leader whose career has focused on improving health outcomes and affordability. She brings to PBGH an exceptional track record of working with healthcare purchasers, providers, policymakers, and payers to improve healthcare access, quality, and cost. In her role at PBGH, Mitchell is called to testify and speak on a regular basis as a forceful data-driven voice in the industry, most recently testifying before the U.S. Senate Committee on Health, Education, Labor & Pensions.

For more information on PBGH, please visit @PBGH_updates or

The Opportunity

This new role, Chief Communications Officer, reports directly to the President & CEO and will be one of Elizabeth Mitchell’s senior-most advisors and partners.

This is a unique, newly imagined role that intersects with all of PBGH’s key programs and work, providing vision and implementing a forward-looking strategy that integrates communications, policy, and other channels of influence.

The Chief Communications Officer is responsible for creating, implementing, and managing a corporate communications strategy and function that will advance the organization’s efforts to create functional healthcare markets, implement advanced primary care, and enable purchasing of high value healthcare. They will effectively communicate healthcare concepts and programs to external audiences and proactively identify opportunities to tell PBGH’s story, including in the policy arena.

The Chief Communications Officer will implement the corporate communications strategy through branded content, collateral, social media, visual tools (videos, infographics), the PBGH website, earned media, and other communications vehicles. In partnership with external consultants and stakeholders, they will manage the PBGH brand and messaging, ensuring all communications clearly articulate PBGH’s visions, strategies, and results.

Candidate Profile

You are right for this job if:

  • You are mission-driven and entrepreneurial;
  • You believe in the power of a comprehensive and integrated communications strategy to amplify and deliver on PBGH’s ability to serve as a purchaser voice and to change the healthcare system;
  • You use communications as a strategic lever for creating and scaling change;
  • You have accountability for, and take ownership of, both strategy and execution;
  • You have a sense of urgency commensurate with the speed of today’s news cycles and policy changes;
  • You are equally comfortable advising the most senior levels of management as you are guiding and collaborating across all levels;
  • You are at ease navigating between the nonprofit, government, and corporate sectors; and
  • You are a thoughtful leader who is not afraid to take a bold stance, even when it is unpopular.

The ideal candidate will have the following professional and personal competencies and characteristics:

Thought Leadership and Partnership

As PBGH enters into this new chapter, the Chief Communications Officer will serve as a thought partner and senior advisor to Elizabeth Mitchell and the leadership team. They will have the capacity to thrive in a high-paced environment and will have substantive knowledge in PBGH’s areas of focus. With an ability to identify the right message and delivery to cut through a crowded communications space, the Chief Communications Officer will strategically position PBGH as a thought leader and change maker, crafting stories and narratives to share outward. They are ambitious in aspirations for communications impact, embrace PBGH’s strategic focus, and approach new ideas with a ‘can-do’ attitude. The Chief Communications Officer is a big picture thinker who can successfully lead implementation efforts as a hands-on leader.

Communication, Influence, and Expertise

The Chief Communications Officer has an understanding of how to advance policy and social change by creating highly effective, integrated communication strategies. With a clear sense of ownership, accountability and urgency, the Chief Communications Officer has a strong sense for messaging, themes, and techniques that resonate with a wide range of constituencies. They have demonstrated experience in setting and implementing innovative marketing and communications strategies in complex organizations and is capable of integrating disparate elements into a cohesive whole. They understand how to build formal and informal collaborations and how to collectively amplify mission-based perspectives in crowded communications space. They are analytical and data-driven, able to conceptualize and analyze both problems and solutions and identify key metrics that will help PBGH’s work towards its strategic objectives. They will leverage the collective results of PBGH’s work and support its staff and Members by creating a communications function that leverages the communications power and talents of the organization as a whole.

Ambassador for PBGH

The Chief Communications Officer will be comfortable serving as an “Ambassador” for PBGH. They will become fluent in sharing the mission and vision with the outside world and helping to expand PBGH’s reach. The Chief Communications Officer will have excellent interpersonal relationship building abilities and inspire trust and confidence across a diverse range of internal and external stakeholders. The Chief Communications Officer is flexible, energetic, positive, creative, and accomplished at communicating and influencing both inside and outside the organization. They are a media savvy communicator who brings passion for PBGH’s mission as a spokesperson and is able to represent PBGH in complex healthcare debates. They are politically astute and attuned with a sophisticated personal presence. They have exceptional listening, written, and oral skills.

A Passion for the Mission

The Chief Communications Officer has a demonstrated passion for the mission of PBGH. They will exhibit a wide-ranging curiosity and will be deeply committed to improving health outcomes and affordability for consumers and purchasers. They have sound, mature judgment, and take pride in succeeding at the highest levels. The Chief Communications Officer must thrive in a collaborative culture, have a track record for identifying new communications tools and approaches, and be results-oriented. It is imperative that they treat others with respect and always stay true to the values of PBGH. Moreover, the ideal candidate is an individual of unquestioned integrity, ethics and values; someone who can be trusted without reservation.


Koya Leadership Partners, the national executive search firm that works with mission-driven clients, has been retained for this search. Alexandra Corvin and Ally Johnson are leading the engagement.

To make recommendations, or to express your interest in this role, please email Koya directly at All inquiries will be considered strictly confidential.

About Koya Leadership Partners

Koya Leadership Partners is a retained executive search and human capital consulting firm that partners exclusively with mission-driven clients, institutions of higher education and social enterprises. We deliver measurable results, finding exceptionally talented people who truly fit the unique culture of our clients and ensuring they have the strategies to support them. For more information about Koya Leadership Partners, visit