Director of Human Resources

Director of Human Resources

Coalition for the Homeless

New York, NY   |   August 28, 2020

About Coalition for the Homeless

The Coalition for The Homeless is the nation’s oldest advocacy and direct service organization helping homeless men, women, and children. We believe that affordable housing, sufficient food, and the chance to work for a living wage are fundamental rights in a civilized society. Since our inception in 1981, the Coalition has worked through litigation, public education, and direct services to ensure that these goals are realized.

The Coalition’s effectiveness derives from our unique role as both an advocacy and direct service organization. Our programs, shelter monitoring, and grassroots organizing enable us to meet homeless people where they are – giving voice and hope to the most marginalized among us. Our advocacy is informed by the very real daily struggles of our homeless neighbors and seeks practical, human, and cost-effective long-term solutions proven to work – because every New Yorker deserves a home.

Every day, our 11 frontline programs help more than 3,500 men, women, and children survive immediate crises and put them on the path to long-term stability. Our renowned advocacy team tirelessly fights for investments in proven, cost-effective housing-based solutions to end mass homelessness. An invaluable city and statewide resource, we have earned the reputation as the most credible source of information on homelessness, its causes, and solutions.

For more information about our work, please visit

The Opportunity

Our team is seeking a Director of Human Resources to oversee all aspects of the HR and organizational development functions, providing strategic leadership in response to HR needs throughout the organization. The Director of Human Resources will report to the CFO and work in collaboration with leadership throughout the organization, creating effective policies, procedures, and systems that will support the permanent staff of 82 and additional seasonal staffing for summer programs. As the lead for the function, the Director of Human Resources will provide a vision and set the tone for all employees that is consistent with our organization’s mission, goals, and values.

Among their core responsibilities, the Director of Human Resources will:

  • Provide overall leadership and vision for the HR function, serving as a partner to senior leadership to ensure strong systems, processes, and strategy for the team
  • Partner with managers to refine and manage all employee recruitment and retention activities and processes, including the creation of job descriptions; candidate recruitment, screening, and offer negotiations; conducting new hire orientations; developing ongoing training activities; and overseeing the implementation of effective performance evaluations
  • Manage the development and maintenance of a comprehensive personnel manual, ensuring adherence to all relevant regulations and best practices
  • Advise senior staff and department directors on staffing, policies, benefits, and training questions, and counsel and coach managers on employee relations and job performance issues
  • Oversee and refine the day-to-day administrative functions, implementing appropriate HR systems; leverage technology to support efficient and effective management of HR information and data
  • Lead the selection of benefits carriers, brokers, and policies; conduct benefits orientation and training for employees and oversee the administration of all health and fringe benefits
  • Serve as the primary contact with the organization’s external benefits providers and brokers, relevant government agencies, and employment law counsel
  • Create effective HR-related communications including policy statements, forms, and internal correspondence
  • Ensure up-to-date and complete HR files through periodic internal quality management reviews
  • Deliver timely and complete HR-related reporting for governmental agencies and senior staff
Candidate Profile

As the incoming Director of Human Resources, you will demonstrate many, though perhaps not all, of the following professional and personal experiences, skills, and characteristics:

  • You bring at least five years of experience in human resources within a non-profit setting, with the ability to draw on experience and knowledge across many facets of the function, including employee recruitment and retention, benefits, employment law, personnel administration, and HRIS management. Previous experience in a social services organization is considered highly beneficial.
  • You have demonstrated success in developing, implementing, and continuously evaluating human resources policies and systems that support the mission and values of the organization and adhere with all relevant legal and regulatory requirements.
  • You are effective and comfortable in roles that require both strategic thinking and project management as well as tactical implementation.
  • You are experienced in building strong professional relationships, demonstrating excellent interpersonal skills, sound professional judgment, and high levels of integrity and accountability.
  • You demonstrate sensitivity to the needs of employees delivering critical front-line services to extremely vulnerable populations and you approach your work with the empathy and patience needed to maintain a positive culture.
  • You uphold a high level of customer service, work well in fast-paced environments, and are able to prioritize your workload in response to dynamic contexts.
  • You possess strong communication and computer skills, ideally with experience implementing and/or administering effective HRIS.
  • You hold a bachelor’s degree or equivalent professional experience. A master’s degree in personnel administration, organizational behavior, public administration, or another relevant field is considered a plus.
Compensation & Benefits

The salary range for this role is expected to be between $110,000 – $120,000. Our benefits package includes platinum healthcare coverage and 403b with employer match. Our generous time off policy begins with 15 vacation days, 4 personal days, 10 sick days, and 2 floating holidays.


Koya Leadership Partners, the executive search firm that specializes in mission-driven search, has been exclusively retained for this engagement. Cassie Scarano and Kirstin Griffiths are leading this search. To apply, please click HERE.  All inquiries and discussions will be considered strictly confidential.


Coalition for the Homeless is an equal opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ+, as well as individuals who have experienced homelessness and other underrepresented applicants.

About Koya Leadership Partners

Koya Leadership Partners, a member of the Diversified Search Group, is a leading executive search and strategic advising firm dedicated to connecting exceptionally talented people with mission-driven clients. Our founding philosophy—The Right Person in the Right Place Can Change the World—guides our work as we partner with nonprofits & NGOs, institutions of higher education, responsible businesses, and social enterprises in local communities and around the world.

For more information about Koya Leadership Partners, visit