Director of Information Technology

Director of Information Technology

The Broad

Los Angeles, CA   |   July 6, 2020

About The Broad

“We believe we have reinvented the American art museum.”

 – Eli Broad

The Broad is a high-profile contemporary art museum founded by philanthropists Eli and Edythe Broad on Grand Avenue in downtown Los Angeles. Designed by Diller Scofidio + Renfro in collaboration with Gensler, the museum offers free general admission and presents an active program of rotating temporary exhibitions and innovative audience engagement. The Broad is home to the 2,000 works of art in the Broad collection, which is one of the world’s leading collections of postwar and contemporary art. The museum, which opened in September 2015, welcomes more than 900,000 visitors per year.

The 120,000-square-foot building features two floors of gallery space and is the headquarters of The Broad Art Foundation’s worldwide lending library, which has actively loaned collection works to museums around the world since 1984.

The Broad’s art collection is distinctive in the exceptional depth of its holdings and dedication to the full arc of artists’ careers. Developed over five decades, the collection is the result of the long and enduring engagement with art by Eli and Edythe Broad. Providing public access to the collection has been a central commitment of the Broads’ philanthropy; before opening the museum, the Broads shared their collection with the public by loaning artworks to institutions all over the world. Today, the museum continues to lend collection artworks to other institutions generously.

Among the major artworks in the Broad collection is Yayoi Kusama’s Infinity Mirrored Room—The Souls of Millions of Light Years Away, 2013 an immersive environment that produces a repetitive illusion through the use of mirrors and LED lights, creating a harmonious and quiet place for visitors to contemplate their existence, reflect on the passage of time, and the transience of life. Acclaimed singer Adele filmed a video inside the installation for her performance of “When We Were Young” for the 2016 Brit Awards. Other iconic works in the collection include Jean-Michel Basquiat’s Untitled, 1981, one of 13 works by the artist in the collection; Barbara Kruger’s Untitled (Your body is a battleground), 1989, which was produced for the Women’s March on Washington in support of reproductive freedom in 1989; Glenn Ligon’s Double America 2, 2014, which asks the viewer to consider the question, “What exactly is America?”; Jeff Koons’s Balloon Dog, 2004-06; and Robert Therrien’s towering sculpture, Under the Table, which recreates an actual table that resided in Therrien’s studio kitchen, where Founding Director Joanne Heyler often sat during her visits to the artist’s studio.

The Broad has taken a “start-up”-like approach to founding and operating the museum, reimagining the museum visit experience to create a welcoming, accessible, and inclusive environment—from the museum’s physical design, to its online ticketing, to its visitor services program. The Broad’s innovations have been implemented at other institutions across the country, and the museum is seen as a thought leader in the industry.

The Broad’s approach to the art museum experience has consistently attracted a young and diverse visitorship over the last five years: 70% of visitors identify as Black, Indigenous, and People of Color (BIPOC) (compared to 27% at art museums nationwide) and 60% are under the age of 35.

During the museum’s temporary closure due to COVID-19, The Broad continues to inspire and foster an appreciation of contemporary art through new, original content and digital initiatives.  The public can visit The Broad From Home to find inspiration through music, poetry, and conversations (from a distance!), and to stay connected to one another.

For more information on The Broad, please visit the museum’s website.


The Opportunity

The Broad seeks a forward-thinking, collaborative, and hands-on technology practitioner who will provide strategic vision, operational leadership, and support in maintaining and evolving all things information technology at one of the most innovative art museums in the country. The Director of Information Technology (Director) is responsible for supporting and maintaining The Broad’s integrated back-end business systems as well as its visitor-facing technology.

The Director will also help foster an internal organizational culture (45 total FTE) of inclusivity, respect for all identities, and equitable access to opportunity through their leadership. The Director must have a deep personal commitment to, and understanding of diversity, equity, social justice, accessibility, and inclusion issues as well as a personal commitment to working across differences.

The Director will be dedicated to sharing best practices, testing, and the latest technology; integrating and pivoting quickly to new digital processes, tools, and approaches; balancing scale and cost; and, consulting, teaching, and training staff in the adoption of existing and new tools and platforms.

The ideal candidate will be able to juggle many competing priorities, executing complex technical projects—often involving multiple internal stakeholders—and maintaining existing infrastructure with equal skill and aplomb.

The Director is a trusted and customer-service focused internal consultant for staff at all levels. This position advises the Deputy Director and Founding Director on digital initiatives and suggests technical solutions to complicated problems that enhance efficiency and maintains The Broad’s position as a leader in the field.

The Director is responsible for technology infrastructure, information security, networking, ERP, tech support, and communication systems. Resource management includes staff, budget, equipment, hardware, and software. The Director manages and mentors a staff of one, the IT Support Specialist, and an annual operating budget of about $450K.

The Director must leverage collaborations and institution-wide resources, engaging stakeholders across functions and teams. This job requires strong, thoughtful leadership that can balance the priorities of information technology and The Broad’s larger strategies and resources. The Director of IT reports to the Deputy Director.

The Director of IT has the following responsibilities:

Strategic IT Leadership

  • Craft an IT strategy that ensures that staff and visitors have the tools needed for an accessible and positive experience;
  • Create a nimble and responsive data analytics strategy that helps various departments accomplish their goals and allows the organization to perform at its best;
  • Provide guidance and counsel to the Deputy Director and other leaders at The Broad; and
  • Establish annual and long-range information technology goals, define strategies, metrics, and program services.

Build Partnerships & Relationships

  • Collaborate across teams to create a strategy for how data and tools, and innovative platforms and apps used in the marketplace can best create and support a seamless customer experience;
  • Be an enthusiastic and inspirational champion for enhancements to work through appropriate tools, platforms, infrastructure, and support; Ensure staff understand the value of these tools and resources and receive ongoing communication, training, and support to use them effectively in their work;
  • Promote collaborative working partnerships across The Broad, removing barriers and realizing how IT can enable possibility;
  • Manage numerous external vendor relationships.

Operational IT Skills

  • Drive customer satisfaction at The Broad by adopting and implementing innovative and user-friendly digital tools and strategies;
  • Assess current systems, processes, and strategies, specifically ticketing, CRM, and email marketing and make recommendations for optimal functionality and performance;
  • Actively stay abreast of information security issues and regulatory changes affecting the arts & culture and museum industry, participate in local, regional, and national discussions, and communicate to the team at The Broad on a regular basis about those topics; and
  • Engage in professional development to maintain continual growth in professional skills and knowledge essential to the job.
Candidate Profile

The Broad is seeking candidates who possess a record of professional experience that demonstrates progressive responsibilities and significant IT experience. The ideal candidate will have the following professional and personal qualities, skills, and characteristics:

  • Emotionally intelligent, with the ability to motivate teams, ask for and receive feedback, and foster a positive team culture;
  • Exceptional communications and interpersonal skills, especially around change management processes, and building understanding, excitement, and buy-in for digital strategies with staff;
  • Highly developed critical thinking and problem-solving skills;
  • Results-oriented and self-motivated;
  • Open-minded, willing to learn new skills;
  • Proven success in managing digital and technology infrastructure;
  • Experience managing, implementing, and supporting technology at a tourist destination, entertainment attraction, or museum environment;
  • Experience, and a proven track record of, making their organization and teams more equitable, just, and inclusive, and a commitment to anti-racism work;
  • Demonstrated success managing complex technology projects and implementations;
  • Knowledge of:
    • Office365, SharePoint, Teams, Microsoft Exchange, and Skype for Business
    • Communications platforms, including enterprise unified messaging Google analytics and Google Tag Manager
    • Ticketing/Admissions Systems experience, e.g. Ticketure
    • IP Security, Access Control, and BMS and lighting control systems
    • Windows server and VMWare administration
    • Network technologies, including switching, routing, firewalls, intrusion detection, and enterprise wireless
    • Business intelligence, data analysis, and reporting tools, e.g., Tableau or Power Bi
    • Cloud-based infrastructure platforms, including Microsoft Azure and AWS
    • Database administration, Salesforce administration experience
    • Digital asset management system(s), implementation experience
    • Collections management database software, EmbARK experience
    • Retail management software, Teamwork Retail experience
    • Website administration, Drupal development experience
Contact

Koya Leadership Partners, the executive search firm that specializes in mission-driven search, has been exclusively retained for this engagement. Tom Phillips and Charlotte Harris are leading this search. To make recommendations or to express your interest in this role please visit this link here. All nominations, inquiries, and discussions will be considered strictly confidential.

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The Broad is an equal opportunity employer and we aspire to reflect the diversity of Los Angeles in both our staff and visitors. It is the policy and practice of The Broad to offer equal opportunity consistent with applicable federal and state law in all aspects of employment.  All employment decisions will be made in compliance with applicable federal and state laws prohibiting discrimination on the basis of race (including traits historically associated with race, including but not limited to, hair texture and protective hairstyles), religion, creed, color, national origin, ancestry, marital status, sex, pregnancy, gender, gender identity, gender expression, age, medical condition (as defined by California law and including Acquired Immune Deficiency Syndrome (AIDS), actual or perceived), genetic information, physical or mental disability, sexual orientation, military or veteran status, having filed a discrimination complaint or any other status protected by applicable law.

The Broad believes that by actively building a workforce of dynamic people from the widest possible range of backgrounds, we can innovate and inspire and engage with the widest possible audience.

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.

About Koya Leadership Partners

Koya Leadership Partners, a member of the Diversified Search Group, is a leading executive search and strategic advising firm dedicated to connecting exceptionally talented people with mission-driven clients. Our founding philosophy—The Right Person in the Right Place Can Change the World—guides our work as we partner with nonprofits & NGOs, institutions of higher education, responsible businesses, and social enterprises in local communities and around the world.

For more information about Koya Leadership Partners, visit www.koyapartners.com.